FAQs

Yes. By booking directly through our website you are guaranteed the lowest price available!

We accept Visa, Mastercard, Discover, and American Express. Both credit and debit cards are accepted.

Half of the total rental amount is charged at the time of booking. The remaining balance is due one month prior to check-in. If the rental is made within 30 days of check-in, the full amount is due upon reservation.

When you have selected dates for a specific property, a detailed breakdown of the taxes and fees are provided. We charge a cleaning fee, state & county tax, a booking fee, and a damage waiver fee. If you choose to bring a pet to one of our pet-friendly properties, there is an additional pet fee.

Basic Protection (standard):

• More than 60 days before check-in: 100% refund, less a $150 administrative fee.
• 30–60 days before check-in: 50% refund (we retain your 50% deposit; the remaining balance is not charged), less a $150 administrative fee.
• Within 30 days of check-in: Non-refundable and the reservation is non-transferable.

Extra flexibility is available with our optional Enhanced Cancellation Coverage at checkout.

Check-in 4:00 PM · Check-out 10:00 AM.

Availability depends on whether there’s a guest checking out or in the same day, since our cleaning team needs time to prepare the home. Send us a note the day before arrival or departure and we’ll let you know what’s possible.

Self-check-in via smart lock. Your unique code and arrival guide are sent 24–48 hours before arrival by email/SMS. You do not need to meet up with anyone, so you can arrive at your own convenience, anytime after check-in.

Smoking is not permitted inside any of our units. If smoke is detected in the unit there will be a minimum $500 cleaning charge applied.

Some of our homes are pet-friendly, but not all. Please check the individual listing to confirm. For pet-friendly homes, pre-approval is required and a pet fee + house rules apply.

10:00 PM – 8:00 AM to respect neighbors and local ordinances.

The kitchen is stocked with all major appliances (oven, stove, microwave, refrigerator, dishwasher), small appliances (blender, toaster, coffee maker), and cookware (cutlery, glassware, dishes, cooking utensils, pots and pans, etc).

Yes, free WiFi is provided in every property. The network name and password are provided in your rental instructions.

Yes, fresh bed linens, bath towels, and starter toiletries.

Most homes include in-unit laundry; see your listing.

The unit will be cleaned prior to your arrival and following your departure. Daily housekeeping during your stay is not provided.

Many homes include beach towels and a small selection of chairs, ask if important.

Yes, parking is included for multiple vehicles at no additional cost. Please note that the various condominium buildings have differing restrictions on vehicle types and quantities. Please refer to the individual property terms and conditions for the specific rules relating to parking.

We use a damage waiver or refundable deposit depending on the home. Full details appear at checkout.

Refundable deposits (if applicable) are typically released within 7–10 business days after checkout, pending inspection.

Yes, smoke detectors and fire extinguishers; some homes have exterior security cameras for perimeter safety only.

In the event of a mandatory hurricane evacuation order you would receive a refund for the nights you are not able to use the property. Otherwise, refunds for bad weather are not provided.

We don’t supply it directly, but we partner with Beach Life Rentals which offers items such as cribs, pack & plays, high chairs, strollers, etc.

We may offer extended-stay discounts outside peak dates. Share your dates and we’ll do our best.